Contact support

If you have trouble signing in, creating a character or receiving an item, prepare your account name, server, the time of the problem and a screenshot. Never send your password or verification code to anyone.

Support channels

Submit your request through the official support channel displayed in the game. Never send passwords or verification codes through any channel.

Response times depend on the type of request. Transaction enquiries must include an order or transaction reference so that we can reconcile them accurately.